Delivery Information
Delivery in the UK
UK Standard Delivery:
UK Standard Delivery is FREE on all orders over £50. We charge £3.95 for UK Standard Delivery on orders under £50. Providing your items are in stock, we will aim to deliver within 5 working days.
UK Next Day Delivery:
UK Next Day Delivery costs £7.95. Orders must be placed by 5pm for delivery on the next working day.
UK Saturday Delivery:
UK Saturday Delivery costs £7.95. Orders must be placed before 3pm on a Friday for delivery the following Saturday.
No-One at Home
If there is no one in to receive your delivery, the delivery driver will leave a card which will tell you how to rearrange delivery or to pick up your order.
International Delivery
Standard Delivery:
Delivery charges are based on the total value of your order.
|
|
Value of your order |
|||
|
Region |
Up to £50 |
£50 - £100 |
£100 - £200 |
Over £200 |
|
Europe |
£10 |
£20 |
£30 |
£40 |
|
Rest of World |
£20 |
£35 |
£50 |
£65 |
Providing your items are in stock we will aim to deliver your order within 7-10 days.
Cath Kidston products are sold in Pounds Sterling on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order.
Additional information about Delivery
• We use 4 companies to deliver for us: Royal Mail, HDN, UPS and Parcel Force.
• Where possible we will endeavour to send all of the items in your order together. However, if any items in your order are out of stock, we will despatch those items we have in stock and send the remaining items as soon as possible. Please not you will only be charged one delivery charge per order. If any item in your order is out of stock, we will contact you and advise you of the anticipated delivery date.
• During the checkout process, you will be asked to select the delivery address for your order. When you place an online order, all items in the order must be delivered to the same address. We realise that your order may include gifts that require delivery to several different locations therefore, we offer two solutions in this instance: you can either break your items into separate online orders, or you can contact our Customer Services Team at 08450 262 440 (UK) or +44 (0)1480 226199 (overseas) who will gladly handle your order request.
• All delivery dates are estimates and we cannot guarantee specific deadlines. Please note, we cannot be held responsible for any third party involvement where delays occur to deliveries.
• Saturdays, Sundays and all Bank Holidays are classed as non working days.
• If your parcel has not arrived within the expected time, please contact us via email at orderenquiries@cathkidston.com or call our Customer Services Team on 08450 262 440. Lines are open Monday to Friday: 9am - 8pm, Saturday and Sunday: 10am - 4pm.
• Unfortunately we do not deliver to PO boxes; however, we do deliver to BFPOs (British Forces Posted Overseas). For more information on weight limitations please visit the BFPO website at http://www.bfpo.mod.uk
Free UK delivery on all orders over £50