Once your order has been placed online or via the telephone, we will charge your card for any items that are in stock. Any items on your order which are not currently in stock, but due in at a later date will only be charged once stock has been received and made available for purchase. Once payment has been taken, your goods will be dispatched via the selected delivery service.
Whilst every possible step is taken to ensure stock accuracy, if we process a sale of any product which is subsequently found to be out of stock, we will credit back a refund to your card as soon as possible and advise you accordingly.
We accept all major credit/ debit cards both online and over the phone - VISA, MasterCard, Visa Delta, Solo, American Express and Maestro debit cards.
We will accept postal orders and cheques when sent to us with your order form. Please note your order will not be dispatched until the cheque has been cleared, and we ask that you allow up to ten working days for this process.
Cath Kidston is working together with MasterCard to offer you a safer shopping experience when using your Maestro card online. MasterCard SecureCode follows the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.
If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you made a purchase with a participating retailer on the Internet.
If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.
• Shop online with added security and peace of mind.
• Your personal password is linked to your card only, and not to your computer.
• This security scheme will help to prevent unauthorised purchases
When you reach the checkout process at Cath Kidston.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.
This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.
Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode at the below addresses for more information.
For everyone's protection, we check the details of every first order with the fraud protection agencies and these checks may be repeated with future orders.
If false or inaccurate information is provided and fraud is identified, details will be passed on to the fraud prevention agencies.
Law enforcement agencies may have access to and use this information.
We charge VAT to deliveries going to countries in the European Economic Community (EEC see below). We do not charge VAT to deliveries going to countries outside the EEC.
In response to the increase in VAT from 4th January 2011, we are happy to inform you that only a limited number of our products will be subject to a price increase.
All prices on the site are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT). The current rate of VAT is 20%.
If your order is being dispatched outside of the European Community (EC) then your sales tax will be zero. If your order is being sent to a member state of the EC then your invoice will include VAT at 20%.
Will there be additional duties and taxes payable on my purchase?
You will be liable for all duties or levies payable at any foreign port as a result of delivery of goods to countries outside of the United Kingdom.
Orders made using a credit card from outside the United Kingdom may incur a Foreign Transaction Fee, which you will be liable to pay.
Please check before placing your order as you shall not be entitled to cancel your order on the basis of unforeseen duties or levies.